Cancellation Policy

1. Before your booking is confirmed

Sending an enquiry costs you nothing and commits you to nothing. Until we confirm your booking in writing, no dates are held and there is nothing to cancel. If you change your mind at this stage, you can simply tell us, or not reply at all.

2. After your booking is confirmed

Once we have confirmed your booking in writing and received the 50% deposit, the dates are held for you. That deposit is non-refundable from the moment it reaches us. It is not returned if you cancel, however far ahead you tell us, because it stands in for the dates we stopped offering to anyone else. Any remaining payment terms are set out in your written confirmation, which we state in full before you commit, so you always know where you stand before any money changes hands.

3. How to cancel

Tell us as early as you can, by any of these:

• Email [email protected] with the name on the booking and the dates.
• WhatsApp or call +355 68 698 5345.
• Reply to the confirmation email we sent you.

A cancellation takes effect when we confirm we have received it. If you have not heard back from us, assume we have not seen it and call.

4. Moving your dates

If you would rather move your stay than cancel it, ask. Changes of date, length or guest numbers depend on what else is in the calendar and may change the price. Nothing is moved until we confirm the new dates in writing.

5. If you do not arrive

If you have not arrived and have not been in touch by the day after your check-in date, we treat the booking as cancelled and the terms in your confirmation apply. A short delay is not a problem; just message us so we know to expect you.

6. If we have to cancel

We cancel a confirmed booking only where we genuinely cannot host you, for example serious damage to the property or something else outside our control. If that happens we will tell you as soon as we know, return everything you have paid us, and help you find somewhere else if we can.

7. Events

Events are arranged separately from ordinary stays, and their own terms are set out when the event is confirmed. Where those terms differ from this page, the ones in your event confirmation apply.

8. Your rights under Albanian consumer law

Bookings for accommodation on specific dates are exempt from the general right to withdraw from a distance contract under Albanian consumer protection law, in line with the equivalent rules across Europe. The terms agreed in your booking confirmation are what govern cancellation instead, and nothing on this page limits any right you do have that cannot be excluded by agreement.